POSITION ANNOUNCEMENT
Deadline to apply is Tuesday, June 1 by 5 PM EST
Title: Director of Member Services
Location: National; Dance/USA is headquartered in Washington, DC
Reports to: Executive Director
Status: Full Time with benefits
Travel: Some required
Established in 1982, Dance/USA is the national service organization for professional dance, serving a broad cross-section of the dance field. Dance/USA is committed to honoring, nurturing, and advancing the industry through the lens of equity, inclusion, and equal opportunity in all aspects of its programming, services, and organization.
Our Vision: Propelled by our belief that dance can inspire a more just and humane world, Dance/USA will amplify the power of dance to inform and inspire a nation where creativity and the field thrive.
Our Mission: Dance/USA champions an inclusive and equitable dance field by leading, convening, advocating, and supporting individuals and organizations. Dance/USA’s core programs are focused in the areas of engagement, advocacy, research, and preservation.
Our Values: Dance/USA’s core values are Connectivity, Creativity, Equity, and Integrity. Read more about our core values here.
POSITION RESPONSIBILITIES
The Director of Member Services is a core member of the Dance/USA Team who sets the vision, in collaboration with the Executive Director, of a highly active Membership Department and works to create an inclusive, equitable member community. The Director of Member Services - in tandem with the Membership Associate - will ensure, at all times, Dance/USA’s member community is representative of the field and the organization is responsive to its needs.
Focus areas of the Director’s work will include:
Member Recruitment (30%) Build relationships with dance artists and institutions Dance/USA has not engaged nor welcomed into its member community.
Member Engagement / Services (30%) Be a supportive presence and deeply attuned to the needs of our member community with a strong sense of emotional intelligence and ability to creatively meet member needs. It is paramount to ensure members are aware of Dance/USA’s core services, and that the Director possesses an interest in expanding and adapting member benefits. Through Dance/USA’s Membership Department, the organization supports 18 member networks that regularly connect biweekly or monthly.
Member Retention (20%) Strategize and plan with the Membership Associate retention strategies and renewal incentives, particularly for new members. Assess current benefits and dues, considering how to maximize and balance both for shared impact.
Financial Management (10%) Work with the Membership Associate and Director of Finance and Operations to set, meet, and exceed Departmental revenue goals related to annual dues and other revenue streams linked to the Department.
Leveraging Resources (10%) Utilize and maximize our Customer Relation Management (CRM) System to streamline internal operational needs for external impact; experience with and deep understanding of Salesforce is a must. The Director should also be able to leverage Dance/USA’s Board of Trustees to support the operations of the Membership Department.
The Director will work collaboratively with each Dance/USA Department, especially Departments that support the organization’s core services. The Director will also support the professional growth and leadership development of the Membership Associate.
IDEAL EXPERIENCE
The Director of Member Services will have experience in building a strong sense of community that is anti-racist and centers equity and inclusion. They will possess a strong knowledge of member – based associations and the full depth of the nonprofit dance sector with the ability to balance the needs of Dance/USA’s current member community and those whom we endeavor to include. The Director of Member Services will be able to build strong, authentic relationships, and have had experience in growing and creating new opportunities through their intuition and ability to deeply listen while being productive and results-oriented.
PERSONAL CHARACTERISTICS
A successful candidate would possess many of the following:
Ability to travel when needed.
The Director of Member Services may be an off site employee of Dance/USA, working anywhere in the U.S.
Benefits and Compensation
$70,000-75,000 plus benefits package, including full medical, retirement benefits, and paid vacation and sick leave.
To apply
Send your resume and cover letter along with the names of 3 references to Casey John McEnelly, Director of Finance and Operations, via email.
Application Deadline: Tuesday, June 1 by 5 PM EST
Anticipated Start Date: Friday, July 31, 2021
Dance/USA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Dance/USA is committed to building a culturally diverse community, and strongly encourages applications from individuals who identify as Black, Native, Indigenous, Person of Color (BIPOC).
Learn more about Dance/USA here.
